Bloxflip Responsible Gaming —
Fun, Safe & In Control

At Bloxflip, we understand that our online casino platform brings entertainment to hundreds of thousands of players across Malaysia every day — from slots and baccarat enthusiasts to e-sports fans and live Malaysia Super League match supporters. At the same time, we recognise that gambling carries risks that need to be managed responsibly.

Responsible gambling is not just a slogan for us. It is at the core of how we design the Bloxflip platform, train our support team, and develop our operating policies. Every decision we make places the wellbeing of our players as the highest priority.

The core principle of responsible gambling at Bloxflip is straightforward: gamble for fun, not to escape problems or as a source of income. Winnings are a welcome bonus, but they should never be your primary goal or a source of financial expectation.

Bloxflip offers a comprehensive set of self-control tools that you can activate at any time — including daily, weekly, and monthly deposit limits, loss limits, cooling-off periods, and full self-exclusion. All these tools are designed to put you in control as a responsible Malaysian player.

Recognising the early signs of a gambling problem is the most important first step. Many players don't realise they've crossed a healthy boundary until things become serious. Here are the warning signs to watch for in yourself or someone you care about:

• Thinking about gambling all the time — even while working, eating, or spending time with family.
• Chasing losses — attempting to recover losses by continuing to gamble and betting even more.
• Borrowing money to gamble — including using credit cards, borrowing from family, or taking out personal loans solely to fund gambling.
• Lying to family or friends about the amount of money or time spent on gambling.
• Neglecting responsibilities — work, family, or health are increasingly neglected in favour of gambling.
• Feeling anxious, angry, or stressed when unable to gamble or when attempting to stop.
• Gambling to escape from personal problems, work stress, or feelings of loneliness.
• Using essential funds such as rent, utility bills, or emergency savings to fund gambling.

If you or someone you know is showing one or more of the signs above, don't delay in seeking help. The earlier a problem is identified, the easier it is to address.

Bloxflip provides a range of self-control tools that you can activate directly from your account settings. All tools are free, easy to use, and take effect immediately or within a timeframe you set yourself.

All limits you set take effect immediately. Should you wish to reduce limit, the change will take effect immediately. However, if you wish to increase limit, there is a mandatory 7-day waiting period to ensure the decision is made with a clear mind and not on impulse.

Setting self-control limits on Bloxflip is straightforward and takes less than two minutes. Follow the steps below to protect yourself:

Answer the following questions honestly to assess your gambling habits. Click on each question to see the guidance:

Bloxflip strictly prohibits anyone under the age of 18 from registering or using our platform. Minor protection is an absolute, non-negotiable priority under our responsible gambling policy.

• Strict Age Verification: All new players are required to complete an age verification process upon registration, including identity document verification (MyKad or passport) to confirm they are at least 18 years of age.
• Ongoing Monitoring: Our security team monitors suspicious usage patterns that may indicate access by underage individuals.
• Parental Control Software: We encourage parents and guardians to use parental control software such as Net Nanny or the built-in parental controls on Windows/iOS/Android to prevent children from accessing gambling sites.
• Shared Responsibility: If you suspect someone under the age of 18 is using the Bloxflip platform, please report it to us immediately at support@bloxflip.app.
• Shared Account: Never share your Bloxflip account or disclose your login details to family members under the age of 18.

Violations of the minimum age policy are taken seriously and will result in immediate account closure, freezing of funds, and referral to the relevant authorities.

If you or someone you care about needs help with a gambling problem, there are various support resources available in Malaysia. Seeking help is a brave and sensible step:

• Talian Kasih (15999): A hotline operated by the Malaysian Ministry of Women, Family and Community Development, available 24 hours a day, 7 days a week. Free and confidential.
• Hospital Bahagia Ulu Kinta, Perak: Malaysia's leading psychiatric and addiction referral centre, offering comprehensive treatment programmes for gambling addiction.
• Gamblers Anonymous Malaysia: A peer support group for individuals looking to stop gambling, with regular meetings held across Malaysia including Kuala Lumpur, Penang, and Johor Bahru.
• Nearest Government Clinics & Hospitals: Family doctors and psychiatrists at public health clinics can refer you to an appropriate addiction treatment programme.
• Bloxflip Support Team: Contact us at support@bloxflip.app for immediate assistance activating self-exclusion or to find out more about our support programmes.